Is there an available plan for over 50,000 products in my store?
Yes! The plan for over 50,000 products (less than 100,000 products) is $249/month.
Each product in my store has multiple color and size variants. Will the app count as a product or multiple products?
If a product has three colors and four sizes, our filter app will count it as ONE product. You can check the total number of products in your store by following this link: https://your-store-name.myshopify.com/admin/products/count.json. Remember to change your-store-name in this URL to be your Shopify store name.
My store has a lot of unavailable products for Online store. Will they also be counted?
No, we only count products that are published for the Online store sale channel.
What happens when my total products exceed the current app plan?
We will automatically send a notification email to the store owner’s email address to ask for upgrading app plan.
How to cancel my subscription?
The app subscription will be automatically canceled when you remove it from your Shopify app list.
I don’t want to use the app anymore. Can I have a refund?
We provide 21 free trial days for any merchants so you can entirely test the app’s functionalities. If the app doesn’t suit your needs, you must remove it before ending those trial days to avoid being charged.
However, we still accept your refund request for ONE latest billing cycle if you decide to stop using this app in any case.
NOTE: To avoid any unexpected problems, please make sure that you follow this step-by-step guide to uninstall the app completely before removing it.
I have a question about my invoice, what should I do?
– For any refund requests, you should drop us an email via [email protected]. We are willing to help you with all sincerity.
– For pausing/freezing the app’s plan or canceling the invoice, you should contact the Shopify support center since it’s out of our assisting scope. Shopify guys are in charge of helping you with this kind of request.