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Send emails to customers automatically after they submitted the form

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In order to send an email notification to customers when they submit a form, please refer to our below instructions:

  1. From the admin of the app, click Form > select a particular form that you want to configure
  2. From the form page, click Settings tap > Click Mail > Click ” Auto Responder
  3. Enable the checkbox of ” Send email to customer
  4. Select the type of email address to send notification
  5. Use the given variables to build the customer email template
  6. Click ” Save” to update the form

Note: There will be 2 specific types of email address to select

  • Use account’s email: email notification will be sent to Shopify customer account (when customers already logged in)
  • Use element’s email: email notification will be sent to the email input in the form field(s)

If you use element’s email and there are more than 1 email field in the form, you should select one to receive email notification, for example:

Finally, please use the given variables to build the customer email template:

For instance:

If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address apps@globosoftware.net

We are always willing to help with all sincerity!

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