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Set up SMTP email

Estimated reading time: 2 min
  • This is an optional setting. If you set up SMTP, the email notification will be sent from your own email address.
  • If you do not configure this option, email notifications will be sent from our email server (no-reply@globosoftware.net) by default
  • Our app currently only support Google and Outlook SMTP. For other email providers, you can configure API. Learn more about API configure in the app.

Steps to manage 

Step 1: Allow Access to Google Account

Before using Gmail SMTP, you need to authorize your server to access your Google account.

Click here > log into your Gmail account > click Continue button. This will enable your account to access your new device (webserver).


  • You should use your main Google account to achieve this purpose
  • If you have merged accounts from google you will receive an authentication error


Step 2: Generate App Password if 2-Step Verification is Enabled

  1. Please make sure 2-Step Verification is enabled in your Google account. Learn more
  2. Then click here to generate App password
  3. Select Other/Custom name from Select App, give it a name such as “DO – Production Server” and then click Generate.
  4. Note down the application password as it will be required in the next step.

  • Now, open the link again and click Continue.

Step 3: Configure Gmail on the SMTP Add-on

  1. From the admin page of Globo Form builder app > click Settings > General
  2. In Mail SMTP & API session > select one email provider in Choose provider dropdown and set up the SMTP configuration
  3. Click Save to update the setting
  4. Send a test email to check if it works for you
  5. Go to the Forms tab of the app, open the form you want
  6. In the form config, click Settings > Mail > Admin > scroll down to Use SMTP & API > select Use SMTP & API from Settings
  7. Click Save

The SMTP configuration incudes the below parts.

(1) Choose provider

An email provider basically is a provider of email hosting. It implements email servers to send, receive, accept and store email for other organisations or end users on their behalf.

You can select one of them: Google, Sendinblue, SendGrid, Outlook, Pepipost, AmazonESE, Elastic, Mailgun, Zoho.

The provider we recommend ton work with our app best is Google.

(2) Enter SMTP host: enter smtp.gmail.com as your host if you use Google account,

(3) Port – Use port 465

(4) User name/Email address: enter your Gmail login username your.username@gmail.com

(5) Enter your App password (generated in step 2 above)

(6) Send email from another email address (optional). Learn more 


  • App password in step 5 is the app password generated in Step #2 above. It’s NOT your Gmail account password.
  • Remember to Save the configuration before sending test email
  • If you are  using another email service provider (not Gmail), please set up based on your own accocunt.

If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address apps@globosoftware.net

We are always willing to help with all sincerity!

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