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Set up SMTP email

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Please follow our below instruction to configure the SMTP email service

  1. From the admin app, select a particular form that you want to set up
  2. From the form page, click “ Settings
  3. Click “ Mail
  4. Click “ Admin
  5. Click” Use custom SMTP



It is an optional feature.

If you do not configure this option, email notifications will be sent from our email server by default.

If you want email notifications to be sent from your email address, you should configure “Use custom SMTP”

Please follow our guide below to configure it.

Step 1: Allow Access to Google Account

Before using Gmail SMTP, you need to authorize your server to access your Google account.

Click here, log into your Gmail account, then click Continue

Note: You should use your main Google account to achieve this purpose

If you have merged accounts from google you will receive an authentication error

This will enable your account to access your new device (webserver).

Step 2: Generate App Password if 2-Step Verification is Enabled

You have to enable 2-step verification on your Google account, you would need to generate an application-specific password.

Select Other/Custom name from Select App, give it a name such as “DO – Production Server” and then click Generate.

Note down the application password as it will be required in the next step.

Now, open the link again and click Continue.

Step 3: Configure Gmail on the SMTP Add-on

Enter the Gmail details inside SMTP app (to activate SMTP app).

  1. Enable “Use custom SMTP”
  2. Enter smtp.gmail.com as your host
  3. Use port 465
  4. Enter your Gmail login username your.username@gmail.com
  5. Enter your App password. 



App password in step 5 is the app password generated in Step #2 above. It’s NOT your Gmail account password.

If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address apps@globosoftware.net

We are always willing to help with all sincerity!

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