About
Globo is the company specializing in website design and development in Vietnam.
45C, 210 Hoang Quoc Viet Street, HN
globosoftware
contact@globosoftware.net
Follow Us

Sync product data FAQs

You are here:
Estimated reading time: 1 min

How to synchronize product data?

You click on the Sync Product Data button on the app’s dashboard.

Note:

  • The synchronization process might take a few minutes (depends on the number of products in your store), so please be patient and do not turn off the syncing window until the process is complete.
  • When this process is running, the app will be disabled on the storefront. The theme’s collection page template will appear instead (like when you didn’t use the app previously).

How often do we need to click the syncing button?

You must manually sync data in these cases:

  • Your store contains smart collections (https://help.shopify.com/en/manual/products/collections/automated-collections). When you add or remove products of the automated collection, Shopify doesn’t send notification about these updates to our filter app, so the app can not trigger the auto-sync event.
  • You make some changes in a collection like add/edit products on this collection, sort product order on this collection, etc. The Shopify system doesn’t send any webhook update to our app, so you need to synchronize data by hand.
  • You want to see the product data change immediately in the storefront after adjusting product data in the Shopify admin.
  • You use a 3rd party app to manage your product data.

Why does the number of products on the collection appear incorrectly?

First, you should synchronize the product data. 

If it still mismatches after synchronizing successfully, please check the number of “unavailable products on sale channel” on the admin. These unavailable products are not displayed in the product list on the website. Below is an example of an unavailable product.

In other words, the products showing up on the website have to be available for sales.

Was this article helpful?
Dislike 3
Views: 936