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Update billing information

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In order to update the payment information in the Customer Portal, your customers have to follow the steps below:

Steps to manage

  1. Log in to the customer account that has active subscriptions (refer to this guide to have access to the customer portal link).
  2. From the list of subscriptions, click on the subscription he would like to update the billing information.
  3. Under the Payment details area, click on the Update payment button. A confirmation email will be sent to the customer’s email address right when clicking on this button.
  4. The customer must open his email box.
  5. Click on the Confirm payment information button in the email content. The customer will be directed to a page to update his billing information.
  6. Fill in the updated payment information.
  7. Click Update Card to finish.

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