About
Globo is the company specializing in website design and development in Vietnam.
45C, 210 Hoang Quoc Viet Street, HN
globosoftware
contact@globosoftware.net
Follow Us

Why do I encounter the error of ” Customer already exists” on the Shopify registration form?

You are here:
Estimated reading time: 1 min

On the Shopify registration form, if the customers have the same email address which has been already registered as Customer in Shopify, there will show up the error message of ” Customer already exists” while they fill out the form. That is the reason why most customers could not be able to submit the form on the site.

In order to avoid this situation from occurring on your form, we suggest that you could use one of the app functions to update customer’s information, which will allow the existing customers to keep submitting the form

  1. From the admin app, click on ” Form” tab
  2. Select any particular form that you want to configure
  3. On the form page, click ” Settings”
  4. Click “Integration”
  5. Click ” Shopify
  6. Enable the checkbox of ” Create Shopify customer” 
  7. Select ” Continue and update customers’ s information
  8. Click ” Save” to update the form
  9. Test the result once again in the front-end site of your store

In case this issue still persists on the site, please contact us via this email address hi@globosoftware.net  and leave us more details of your case

Was this article helpful?
Dislike 0
Views: 250