Best Shopify Apps

Okendo: Product Reviews & UGC

by Okendo

5.0 of 5 stars(452 reviews)

What is Okendo?

Okendo is a customer marketing platform and an Official Google Reviews partner that helps brands capture and showcase high-impact social proof such as product ratings & reviews, customer photos & videos, and Q&A message boards.

Who is Okendo for?

Okendo is for high-growth consumer brands such as Netflix, SKIMS, Thermomix, and Bali Body that want to elevate their marketing efforts with the power of reviews and social proof.

What does Okendo do?

1. Generates high-quality reviews & UGC – A mobile-first approach maximizes content generation and ensures users have the best possible experience.
2. Collects valuable zero-party data – Gather customer data, attribute ratings, and photos/videos, then segment based on this customer-provided data.
3. Increases consumer trust – Establish brand credibility and product confidence by displaying customer reviews on your site.
4. Accelerates buying action – Encourage more conversions by providing an interactive experience for your shoppers.
5. Integrates with your tech stack – Use your existing tech while leveraging an army of integrations.

What are Okendo’s top features?

1. Review request emails – Configure triggers to send automated request emails at the perfect time.
2. Customer photos/video reviews – Let customers visually showcase their experiences by adding photos and videos to their reviews.
3. Review displays – Extensive range of widgets to showcase user-generated content at strategic locations throughout the buyer’s journey.
4. Marketing tools – Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
5. Third-Party integrations – Sync Okendo to your existing tech stack without missing a beat.
6. Analytics & insights – Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

Is Okendo customizable?

All customer-facing aspects can be customized to ensure brand alignment including:
1. Review display widgets
2. Review request emails
3. Review capture forms

What else should I know?

1. Customer success – Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
2. Fast widgets – Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
3. Headless support – Okendo is compatible with all leading headless languages and frameworks.
4. Review syndication – Okendo has partnered with various 3rd parties to enable review syndication to many of the world’s largest big-box retailers.
5. API – Access to Okendo’s suite of APIs is available for merchants on the Advanced plan and above.